Terms and Conditions

Pricing information: The prices you pay are the prices displayed on the website at the time of making the order. On rare occasions that the information on our site may be incorrect, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it.

Value Added Tax (VAT): We do not currently charge VAT.

Dispatch and Delivery: For delivery in the UK we charge a nominal £1.00 towards the Postage and Packing costs for orders of £5.00 and under. For orders between £5.01 and £35.00 we charge £3.50 towards the Postage and Packing. Orders above £35.00 are sent post free. For delivery in Europe we charge a one off cost of £4.50 for orders of 35.00 and under, orders above £35.00 are sent post free.

For delivery outside of the UK or Europe we will charge the current costs for Airmail delivery. If you wish to purchase from us then please send an email to [email protected] before placing an order to establish the exact costs for carriage.

We aim to dispatch your order as quickly as possible, normally within 1 working day. For personalised products please allow 2 - 3 days for dispatch. If there are likely to be any delays in processing your order we will inform you as soon as possible.

All UK orders are sent by Royal Mail First class post to ensure that you recieve your order in the quickest possible time. We do not have control over deliveries. In the event of a delay outside of our control, Picture That Image will not be liable for any consequential loss. Orders destined for Europe are sent via Airmail.

Faulty or damaged goods: Please check the goods on delivery and report any obvious damage directly to Royal Mail before signing for them. If the goods are damaged please email Picture That Image within 7 days of delivery and we will arrange for replacement goods to be sent. In those instances where we advise you to return the goods, Picture That Image will reimburse you for the delivery costs at the rate of standard Royal Mail parcel delivery.

Cancellations: You have a right to cancel your order within 7 days after receiving the delivery of goods. We will refund to you the cost of the goods (less delivery charges) within 30 days of receiving confirmation of the cancellation. You will be liable for the cost of the delivery of the goods back to us.

Website compatibility: We do not guarantee that this website will be compatible with your computer and we accept no liability for any corruption or loss of data held on your computer, or any liability for any kind of loss or damage caused to your computer resulting from the use of this website.

Copyright: All images and designs used on this website are property of Picture That Image. You must not use, reproduce, modify or distribute images or content on this website in any form without written authorisation from us.

Applicable law: The laws of England shall govern the contract between us and any dispute between us will be resolved exclusively in the courts of England.